Omnilink's Support Services

Technical Support

We take a realistic view about technology: while it can help people work smarter, technology alone will never be smarter than people. That’s just one reason why we take a strong stance on building lasting relationships with our customers.

Another reason – the most important one - is because we know our law enforcement customers hold some of the hardest jobs in the world. And we genuinely want to see our technology help them succeed.

Law enforcement works 24/7. So does Omnilink’s technical support. We’re here to answer your real-time functional and technical questions around the clock as you manage your offender monitoring programs.

Account Management

Crime and crime management factors vary by community. Laws, budgets, philosophies, basic statistics may be completely different in one county or state than another.

With this in mind, Omnilink staffs an experienced team of law enforcement and industry professionals who work with our customers to develop workable solutions for their unique offender monitoring challenges. We can provide guidance and expertise to your team as you develop programs and protocols leveraging the capabilities of the Omnilink solution.

Should you opt to learn more about this particular service, we invite you to ask us for examples of our demonstrated success setting up and deploying programs that monitor a wide range of offender profiles. It’s our pleasure to provide them, along with references from impressed clients who have seen measurable results from these programs.

Monitoring Center

When paired with our electronic offender monitoring solutions, this service is particularly valuable to law enforcement out in the field. At any time, our monitoring center can send law enforcement additional details about alerts. For example, probation officers who receive an alert that an offender has broken house arrest can contact our monitoring center to learn exactly where the offender is at that moment. And this is just one example. Our trained and certified staff can tailor the service to meet just about any requirement that will help you more efficiently manage your caseload and supplement your resources in the deployment of offender monitoring programs.